fbpx
W I K O T I

Loading

online restaurant reservations system

Grow your restaurant
with the
best reservation solution
you could dream of

  • Deliver the greatest customer experience
  • Become more efficient
  • Get more customers 24/7

30 days free trial cancel anytime no commission

Let your customers ...

...While you

3 500
Restaurants

11
Countries

1 000 000
Guests a month

3 500 restaurants

11 countries

1  million guests per month

Deliver a great customer experience

Turn guests into regulars

  • Make it easy for your guests to book from any channel online (Facebook, Instagram, Website, Google, wikoti app…) 24/7
  • Handle guest requests or wishes with direct messages
  • Confirm reservations and send reminders, automatically
  • Know the details of who is calling before answering the phone
  • Get to know your guests, automatically capture preferences, behavior, history of reservations … and surprise them
  • Forget about errors, lost reservations and unhappy customers
  • Make your guests come back

30 days free trial cancel anytime no commission

online restaurant reservations system

Become more efficient

Streamline your reservations management

  • Get and manage all your reservations and walk-ins at one place, check them from everywhere at any time: throw away your paper notebook
  • Automate the reservation management , you set your rules and keep control
  • Control the flow of diners and optimize shifts and kitchen workload
  • Optimize the table management with the dining room plan and the smart table management engine
  • Automate the management of the waiting list
  • Get meaningful alerts and notifications (new reservation, reservation modified or canceled)
  • Check your occupancy and performance at a glance

30 days free trial cancel anytime no commission

Get more guests

Maximize your occupancy

  • Convert your investment online (Facebook, Instagram, Website, wikoti, partners…) into actual bookings 24/7 like a pro without extra effort
  • Highlight your menu, offers and events to guests booking online
  • Maximize your occupancy with the waiting list
  • Forget about no-shows with the automatic reminders, and the pre-payment option
  • Leverage your GDPR compliant, guest data base, to engage with your customers (targeted newsletters, SMS…)
  • Use our marketing tools to get customers during off-peak hours
  • Improve your e-reputation
  • Reward your most loyal customers

30 days free trial cancel anytime no commission

Save 2 hours per day
  • Display automatically the details of who is calling before taking a reservation by phone
  • Reservations online are managed automatically based on the rules you have defined
  • Say goodbye to no-shows
  •  Reminders are automatically sent by email and/or SMS
  •  Request a prepayment for your special events and secure your bookings
  • Grow your business
  •   Get online reservations 24/7
  •   Make your customers come back
  •   Deliver an outstanding experience from the booking to the welcoming
  • Enjoy a fair & transparent price
  •   Choose the best plan for your needs
  •   No set up fee
  •   No hidden costs
  • Get all you need

    Choose the plan that fits your needs and priorities

    The prices below don't include VAT.

    Compare plans

    Features that matter

    QUICK BITES

    SNACK

    GOURMET

    24/7 online reservations
    Website reservations
    Google reservations
    Facebook reservations
    Instagram reservations
    wikoti app reservations
    Automatic confirmation notifications by email
    Automatic reminder notification by email
    Customization
    Customized reservation rules
    Direct message with customers
    List of reservations
    Support by chat during busy hours
    Add reservations by phone
    Add walk-ins
    Seating plan
    Smart occupancy management
    Users management
    Waiting list
    Customer database backup
    Customer database GDPR compliant
    Custom customer groups
    Email and SMS consent management
    Customer feedback
    Marketing campaigns
    Hotline during busy hours
    Automatic SMS notifications
    Offers display
    Events display
    Menu display
    Prepaid Option
    Fast track reservations by phone
    Send automatically an SMS on missed calls
    Multiple restaurants customer database
    Manage your capacity per table
    Hotline - Extended hours

    A LA CARTE options

    Add amazing options to SNACK.
    GOURMET already includes all A LA CARTE options below.

    The prices below don't include VAT.

    What they say about our technology

    ,,

    “The system optimizes my restaurant occupancy offering the best combination of tables. At a glance know my available capacity in real time. As a result, we have increased the number of covers served by 15% without adding tables. "

    Vincent Le Roux
    Restaurant Paul Bocuse
    online restaurant reservations system

    FAQ

    Do you charge a commision ?

    Unlike some reservation solutions we don't charge per customer we 'bring' to your restaurant. It means we are not fighting against your brand to get first on Google results. We charge a fair price for a solution that will bring you a lot of benefits and savings.
    You choose the best payment for you: per use or a monthly subscription.

    Can i stop at any time ?

    Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

    How to install and set up?

    Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

    Is wikoti | reservations already used by other restaurants?

    Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

    How much it cost?

    Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

    Title Here

    Choose your training and register for free. If you are a freelancer, the courses are entirely taken care of, you have nothing to pay and no money to advance.

    Cost

    You can stop or cancel at any time.

    If you have the QUICK BITES plan , the services will be terminated as soon as your cancelation demand will be processed, it should not be longer than a couple of days. You will receive a last invoice for the reservations you got online until you request the termination.

    If you opted for SNACK or  GOURMET, you will be able to use wikoti | reservations until the end of the already paid period.
    As we know that the customer database you have been building by using wikoti | reservations is gold for you, you will be able to export it before the end of the paid period it and keep it after the service will be stoped.

    wikoti | reservations is affordable based on fair and transparent prices.

    We offer QUICK BITES for free, you pay if an only when you get customers online.

    SNACK and GOURMET are subscription based, you pay a monthly fee at the begining of each month.
    Alternatively you can opt for a yearly payment and save 20%.

    With SNACK you can add extra features A LA CARTE, the fee per feature is paid monthly.

    There is no set-up fee. You have 30 days trial free of charge.

    Check plan prices here.

    Installation is free of charge. There is no setup fee, the installation cost is on us.
    When you will subscribe your staff will be trained for free.

    You pay only for the subscription you have chosen, no set-up fee.

    If you would like to save 20% for SNACK or GOURMET then opt for a yearly subscription.

    Installation & Use

    Don’t worry we will do the installation for you.
    We will ask you few questions about your restaurant and the way you would like to manage your reservations.
    We will make all the set-up for free.
    We will teach you how to change the main settings by yourself.

    Our customer support will be here to help you in Romanian and English.

    Our technology is used by more than 3500 restaurants of all sizes and all kinds from Michelin stars to family restaurants.
    We will train you and your staff to run the wikoti | reservations which anyway is a user friendly solution.
    In case of issues you can rely on our customer support to help you.
    Back to the kitchen and focus on your customers!

    Yes. You can use our solution on any device (laptop, phone, tablet) with Android or iOS.

    Yes. You can use wikoti | reservations even if you already use another solution for reservations.
    More than that we can connect your online reservation solution to wikoti | reservations to see all your reservations at one single place.

    If you run several restaurants, each restaurant will manage its reservations indepently, however you can choose to unify your customers data bases in one which will be common to all your restaurants (A la Carte option).

    Yes. Your database and your customers’ files are created and updated automatically when someone makes a reservation online and when you add a reservation taken by phone.

    Yes. You can import your own contacts on wikoti | reservations.

    Plans & Features

    You decide freely which plan is the best for you (of course you can contact us with the chat button if you are not sure about your choice) and if you would like to pay monthly or yearly (for SNACK and GOURMET plans only).
    There is no committment: you can switch plans or stop at any time.
    There is no setup fee and no hidden costs.

    We have designed 3 plans to better match your needs and priorities.

    You are already active online, you invst time and money on your Facebook, Instagram pages, you may have a website and your main objective is to get more customersgo for QUICK BITES.
    You will get reservations online 24/7 from users searching a restaurant on Google, Facebook and Instagram fans, Website visitors and customers searching for a restaurant on the wikoti application for locals and travelers. The plan is free and you pay if and only when you get customers online.

    You run one of the best tables in town or your restaurant is trendy. You want to fill in your restaurant and deliver the best experience to your customers from booking to seating in? You also understand that managing reservations with a solution like wikoti reservations will help you to be more efficient then you should go for SNACK.  In case you miss any of the A LA CARTE great features just add it to your SNACK.

    You are working hard to be a fine dining restaurant, and to deliver the greatest customer experience, you are convinced that efficiency and control matter  then go for GOURMET. You will enjoy all the A LA CARTE great features with no limitation. Be a VIP like your customers.

    Remember that you can switch plans at any time.

    You can assign to free tables any guest who didn’t book a table and come to your restaurant. That table will be set as occupied and will not be available to online reservations until it will be free again.
    In one click you can add your walk-ins customer with wikoti | reservations and  get a complete and accurate view of your past, present and future restaurant occupancy.

    We have grouped into A LA CARTE a set og great features that are not required by all the restaurants, so you don’t have to pay for something you are not using.
    Among them:
    – notifications and reminders send also by SMS (there are sent by email by default)
    – pre-payment, in case of special events you may be willing to secure your bookings by asking customers to issue a pre-payment by card
    – if you run several restaurants it could be nice to ‘merge’ all your customers data base into one and share it between restaurants
    – open the contact page when a client is calling by phone to your fix or mobile line, before taking the call and surprise him with an amazing customer experience
    – automatically send a SMS with the link to book online a table at your restaurant on missed calls
    – get support by phone on extended hours
    – …

    Check A LA CARTE features here

    All the A LA CARTE features are included in the GOURMET plan.

    Yes, you will manage all your reservations in one single place using your Electronic reservations note-book, including the reservations taken by phone.
    It is easy and fast.
    You can even open the contact page of who is calling before taking the call with the Fast Track reservation feature A La Carte. You will know everything about your customer like past reservations, preferences, status… and will be able to deliver a personalized and amazing experience.

    Yes, our solution is used in more than 3500 restaurants and 11 countries around the world.

    Yes, integration with Google, Facebook, Instagram is out of the box by:
    – adding a ‘book a table online’ button on your Facebook, and Instagram  pages
    – adding a ‘book a table online’ button on your website
    – getting your restaurant available for bookings directly from Google

    You own a link you can share with other partners like restaurant directories, mobile application… to let customers book online, ad campaigns…

    You are not comfortable to do it yourself? No worries we will do it for you.

    Yes. You can configure your own floor plan, with your tables, add and remove tables, join tables… control the capacity available in the restaurant.
    You can create several rooms as well like a terrace, a private room, the main salon…

    Yes. You can use our solution to design your seating or floor plan and control the capacity, also for your terrace.

    Yes.

    You can add any notes  you want, you can manage customer allergies and preferences. You can create and add personalized tags for each booking (birthday party, VIP table…)…

    You can also define custom groups (or customer segments) to better tune how you engage with your customers (newsletters, special events…)

    You can add one, two, three, or all the features that are proposed  A LA CARTE. It’s up to you based on your actual needs.
    Why to pay for something you will not use?

    Please note:

    • QUICK BITES restaurant have acces only to SMS notifications option within A LA CARTE.
    • SNACK restaurants have access to all A LA CARTE options
    • All options of A LA CARTE are included in GOURMET

    We have several integrations out of the box and we invite you to contact us if you would like to integrate your own POS..

    Support

    Yes, our customer support team is based in Romania and you will get the support you may need in Romanian or in English if you prefer.

    We deliver support in Romanian and English.
    You can contact us by using the chat button on bottom right of this page or email us at contact@wikoti.com.

    SNACK restaurant can call the support by phone on busy hours.

    GOURMET restaurants and SNACK restaurants having selected the Hot-Line Support A LA CARTE can call the support by phone on extended hours.

    Yes, you will receive customer support by e-mail or live chat. If prefer a support by phone on extended hours, you have to choose ‘Hotline feature’ within A la Carte plan.

    Contact us