Grow your restaurant
with the
best reservation solution
you could dream of
- Deliver the greatest customer experience
- Become more efficient
- Get more customers 24/7
✔ no installation fee ✔ cancel anytime ✔ no commission
Let your customers ...
- Make online reservations 24/7
- Book a table on Google, Facebook, Instagram and your website
- Get e-mails and SMS reminders
- Enjoy an outstanding experience when booking at your restaurant
...While you
- Receive and manage all your reservations in one place
- Know your customers, automatically create a file with their preferences
- Check your restaurant's occupancy at any time, from anywhere
- Connect with your customers, build powerful relationships
2 000+
Restaurants
11Countries
1 000 000
Guests a month
2 000+ restaurants
11 countries
1 million guests per month
What they say about our technology
“The system optimizes my restaurant occupancy offering the best combination of tables. At a glance know my available capacity in real time. As a result, we have increased the number of covers served by 15% without adding tables. "
"Because we want to align with countries already long ago accommodated with online reservation platforms, we implemented the wikoti system in the restaurant and thus facilitated the rudimentary reservation system we were working with for a long time. Easy to operate, accurate and reliable, I recommend the implementation of wikoti to owners in the HORECA field who want an increase in the number of reservations and transparency to the wishes and preferences of the customer"
"We are using wikoti | reservations for a few months now, and everything became much simpler and faster. We managed to completely give up the physical reservation book and increase the efficiency of the restaurant. In addition, we can now see all the reservations we have, we can add or change reservations anytime, from anywhere, directly from our mobile phone, even if we are on vacation or at home."
"wikoti | reservations is a comprehensive solution to receive online reservations 24/7 and phone reservations in our restaurant, which we can manage faster and easier, in our electronic agenda, which we also access remotely, directly from the mobile phone. At the same time, we can now offer our customers a perfect experience, from booking a table online anytime and anywhere, without having to contact us by phone. With wikoti | reservations, we can chat with our customers directly from the app and find out very easily if they want a table on the terrace, inside or if they have any special requirements. Simple and professional."
“With the booking history and personalized notes, we come to surprise many customers. They feel like at home, in addition to coming back to the restaurant, they leave us great ratings. »
We are the only Argentinian restaurant in the west of the country and we are delighted with the wikoti | reservations services. With the help of this system we can manage our bookings efficiently, even remotely, using the mobile app. This system helps us see the capacity in the restaurant in real time and the no. of available seats, thus managing to create a pleasant experience for our customers.
“It's important that we protect our business and when customers see my restaurant, all the work we do, they get it right. Since we have introduced the prepayment, the no-shows have completely disappeared. "
"With wikoti | reservations we have been able to build a complete database with details about each customer's reservations and preferences, including their allergies or dietary requirements. At the same time, our customers are satisfied with the fact that they can make reservations online at any time, even when the restaurant is closed."
"wikoti | reservations is a useful system, really simple to use. It helps us better manage customer bookings, build a database with all the details of our guests and reduce dramatically the time we spend on the phone. Now, we can pay more attention to the customers who come into the restaurant and give them an amazing experience."
"Since we started to use wikoti | reservations, we managed to attract young people who are used to making reservations online 24/7 and receiving instant reservation confirmation, even if the restaurant is closed or we can't answer the phone. We see all bookings directly on our phone or laptop, at any time, wherever we are."
With the help of wikoti | reservations, we were able to fill the empty seats in the restaurant on Valentine's Day and offer our customers a wonderful experience!
"wikoti brought that extra thing that our restaurant needed. The integration with our telephone allows us to send personalized sms to customers when the waiters can not answer the phone, and the customers are now having the possibility to reserve a table online. We managed to create a complete database that allows us to offer personalized services to every person who returns to our location."
Deliver a great customer experience
Turn guests into regulars
- Make it easy for your guests to book from any channel online (Facebook, Instagram, Messenger, Website, Google, wikoti app…) 24/7
- Handle guest requests or wishes with direct messages
- Confirm reservations and send reminders, automatically
- Know the details of who is calling before answering the phone
- Get to know your guests, automatically capture preferences, behavior, history of reservations … and surprise them
- Forget about errors, lost reservations and unhappy customers
- Make your guests come back
✔ no installation fee ✔ cancel anytime ✔ no commission
Become more efficient
Streamline your reservations management
- Get and manage all your reservations and walk-ins at one place, check them from everywhere at any time: throw away your paper notebook
- Automate the reservation management , you set your rules and keep control
- Control the flow of diners and optimize shifts and kitchen workload
- Optimize the table management with the dining room plan and the smart table management engine
- Automate the management of the waiting list
- Get meaningful alerts and notifications (new reservation, reservation modified or canceled)
- Check your occupancy and performance at a glance
✔ no installation fee ✔ cancel anytime ✔ no commission
Get more guests
Maximize your occupancy
- Convert your investment online (Facebook, Instagram, Messenger, Website, wikoti, partners…) into actual bookings 24/7 like a pro without extra effort
- Highlight your menu, offers and events to guests booking online
- Maximize your occupancy with the waiting list
- Forget about no-shows with the automatic reminders, and the pre-payment option
- Leverage your GDPR compliant, guest data base, to engage with your customers (targeted newsletters, SMS…)
- Use our marketing tools to get customers during off-peak hours
- Improve your e-reputation
- Reward your most loyal customers
✔ no installation fee ✔ cancel anytime ✔ no commission
Get all you need
Choose the plan that fits your needs and priorities
The prices below don't include VAT.
QUICK BITES
For smaller restaurants willing to get online reservations 24/7
Up to 150 guests monthly - 0,3€ per extra guest
- You have a limited number of seats, you fill your restaurant with a mix of bookings and walk-ins, your main priority is to get reservations online from multiple sources (Facebook, Instagram, Google...).
QUICK BITES is made for you.
SNACK
A complete reservation solution for your restaurant
Pay yearly and get 1 month free of charge.
- Your restaurant is trendy, you are one of the best restaurants in town.
You care about your customer experience and want to improve how you manage reservations while getting more customers.
Choose SNACK.
GOURMET
The best reservation solution for your fine dining restaurant
Pay yearly and get 1 month free of charge.
- You run a fine dining restaurant and want to delight your guests by delivering unforgatable experiences. You are convinced that efficiency and close control matter. Streamline your overall reservation management!
GOURMET is the way to go.
SNACK
A complete reservation solution for your restaurant
Pay yearly and get 1 month free of charge
- Your restaurant is trendy, you are one of the best restaurants in town.
- 14 days free trial - no setup fee
You care about your customer experience and want to improve how you manage reservations while getting more customers.
Choose SNACK.
GOURMET
The best reservation solution for your fine dining restaurant
Pay yearly and get 1 month free of charge
- You are a fine dining restaurant and want to delight your guests by delivering unforgatable experiences. Efficiency matters, streamline your reservation management and free time for your customers.
- 14 days free trial - no setup fee
GOURMET is the way to go.
Compare plans
Features that matter
QUICK BITES
SNACK
GOURMET
24/7 online reservations
Website reservations
Google reservations
Facebook reservations
Instagram reservations
Messenger reservations
wikoti app reservations
Automatic confirmation notifications by email
Automatic reminder notification by email
Customization
Customized reservation rules
Direct message with customers
List of reservations
Support by chat during busy hours
Add reservations by phone
Send SMS notifications on phone reservations (0,07€/SMS)
Add walk-ins
Seating plan
Smart occupancy management
Users management
Waiting list
Customer database GDPR compliant
Custom customer groups
Email and SMS consent management
Customer feedback
Marketing campaigns
Hotline during busy hours
Automatic SMS notifications (0,07€/SMS)
Unlimited number of guests
Offers display
Events display
Menu display
Prepaid Option
Fast track reservations by phone
Send automatically an SMS on missed calls
Multiple restaurants customer database
Manage your capacity per table
A LA CARTE options
Add amazing options to SNACK.
GOURMET already includes all A LA CARTE options below.
The prices below don't include VAT.
- SMS notifications. Send booking confirmation and reminders by SMS, be notified by SMS when a new reservation is made or updated or cancelled (0,07€/SMS).
-
Integrate wikoti reservations with your mobile line | 12€ per month
- Automatically send a SMS with the booking link on missed calls, don't lose any more customers with the booking online link (0,07€/SMS).
- Know details (reservation history, next booking...) of who is calling before answering the phone
Customer details are automatically filled in. It has never been so easy and fast to update a reservation or take a reservation by phone
-
Integrate wikoti reservations with your fix line | 12€ per month
- Automatically send a SMS with the booking link on missed calls, don't lose any more customers with the booking online link (0,07€/SMS).
- You own multiple restaurants and want to merge all customer databases | 19€ per month up to 5 restaurants
- Manage your occupancy by table with the smart table management booking engine | 8€ per month
- Request a prepayment to secure bookings for events or large groups | 6€ per month
- Display special offers, menu, events to your guests booking online | 6€ per month
- Digital menu, QR code. Switch to a digital menu, edit once and automatically update in all your platforms (website, Google, trip advisor...), be compliant with the food labelling legislation, leverage actionable data and sell more | 6,9€ per month. More information here: wikoti | menus.
- Phone assistant. Save time, remove errors when handling phone reservations, turn missed calls into happy customers. | 7,9€ per month if you already use SMS auto-reply on missed calls and ProPhone. More information here: wikoti | phone assistant.
- Get support by phone on extended hours | 29€ per month
Other available options.
The prices below don't include VAT.
- Smart menu online with QR code Edit once, get your menu updated everywhere (Google, Trip Advisor, website...). Check here | Request your quote
- Get support by phone on extended hours in Romanian and English | 29€ per month
What they say about our technology
“The system optimizes my restaurant occupancy offering the best combination of tables. At a glance know my available capacity in real time. As a result, we have increased the number of covers served by 15% without adding tables. "
"Because we want to align with countries already long ago accommodated with online reservation platforms, we implemented the wikoti system in the restaurant and thus facilitated the rudimentary reservation system we were working with for a long time. Easy to operate, accurate and reliable, I recommend the implementation of wikoti to owners in the HORECA field who want an increase in the number of reservations and transparency to the wishes and preferences of the customer"
"We are using wikoti | reservations for a few months now, and everything became much simpler and faster. We managed to completely give up the physical reservation book and increase the efficiency of the restaurant. In addition, we can now see all the reservations we have, we can add or change reservations anytime, from anywhere, directly from our mobile phone, even if we are on vacation or at home.
wikoti | reservations is a comprehensive solution to receive online reservations 24/7 and phone reservations in our restaurant, which we can manage faster and easier, in our electronic agenda, which we also access remotely, directly from the mobile phone. At the same time, we can now offer our customers a perfect experience, from booking a table online anytime and anywhere, without having to contact us by phone. With wikoti | reservations, we can chat with our customers directly from the app and find out very easily if they want a table on the terrace, inside or if they have any special requirements. Simple and professional.
“With the booking history and personalized notes, we come to surprise many customers. They feel like at home, in addition to coming back to the restaurant, they leave us great ratings. »
“We have an increasingly international customer base; they can book even at any time when I'm asleep. In the morning, I only have to validate my reservations with 1 click. I save 1 to 2 hours a day doing other things, it's fabulous! "
“It's important that we protect our business and when customers see my restaurant, all the work we do, they get it right. Since we have introduced the prepayment, the no-shows have completely disappeared. "
“We were able to connect our PMS software . Day-to-day management has become much easier, and we can collect meaningful data for each customer. My sole regret is not to have done it earlier! "
wikoti | reservations is a useful system, really simple to use. It helps us better manage customer bookings, build a database with all the details of our guests and reduce dramatically the time we spend on the phone. Now, we can pay more attention to the customers who come into the restaurant and give them an amazing experience
Since we started to use wikoti | reservations, we managed to attract young people who are used to making reservations online 24/7 and receiving instant reservation confirmation, even if the restaurant is closed or we can't answer the phone. We see all bookings directly on our phone or laptop, at any time, wherever we are.
FAQ
Do you charge a commision ?
Unlike some reservation solutions we don't charge per customer we 'bring' to your restaurant. It means we are not fighting against your brand to get first on Google results. We charge a fair price for a solution that will bring you a lot of benefits and savings. You choose the best payment for you: per use or a monthly subscription.
Can i stop at any time ?
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How to install and set up?
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Is wikoti | reservations already used by other restaurants?
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How much it cost?
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Cost
You can stop or cancel at any time and you will be able to use wikoti | reservations until the end of the already paid period. As we know the customer database you have been building by using wikoti | reservations is gold for you, you will be able to export it before the end of the paid period and keep it after the service is stopped.
Wikoti | reservations is an affordable system based on fair and transparent prices.
Thus, we offer you the QUICK BITES, SNACK, and GOURMET options. They work on a monthly subscription basis. Basically, you pay a fee at the beginning of each month.
Alternatively, you can opt for annual payment for SNACK and GOURMET subscriptions. Thus, you benefit from a discount equivalent to one month of free use of the system.
You can add additional A la Carte features to your QUICK BITES and SNACK subscriptions, which are paid monthly. Gourmet already includes all A la Carte features.
There is no installation fee.
You have 14 days free. Check our prices here.
Installation is free of charge. There is no set-up fee, the installation cost is on us.
When you will subscribe your staff will be trained for free.
There are no hidden costs. You pay only for the subscription and for the extra options you have chosen, with no set-up fee.
Yes. If you want to benefit from a month in which you can use our reservation system for free, our advice is to choose the SNACK or GOURMET plan and pay annually. This means that you will only be billed once a year. Extra options, as well as SMS notifications that exceed the number of free SMS allocated, are paid monthly if you have activated them for your restaurant.
Installation & Use
Don’t worry we will do the installation for you.
We will ask you few questions about your restaurant and the way you would like to manage your reservations.
We will make all the set-up for free.
We will teach you how to change the main settings by yourself.
Our customer support will be here to help you in Romanian and English.
Our technology is used by more than 2000 restaurants of all sizes and all kinds from Michelin stars to family restaurants.
We will train you and your staff to run the wikoti | reservations which is a user-friendly solution.
In case of issues, you can rely on our customer support to help you.
Back to the kitchen and focus on your customers!
Yes. You can use our solution on any device (laptop, phone, tablet) with Android or iOS.
Yes. You can use wikoti | reservations even if you already use another solution for reservations.
More than that we can connect your online reservation solution to wikoti | reservations to see all your reservations at one single place.
If you run several restaurants, each restaurant will manage its reservations indepently, however you can choose to unify your customers data bases in one which will be common to all your restaurants (A la Carte option).
Yes. Your database and your customers’ files are created and updated automatically when someone makes a reservation online and when you add a reservation taken by phone.
Yes. You can import your own contacts on wikoti | reservations.
Plans & Features
You decide freely which plan is the best for you. Of course, you can contact us with the chat button if you are not sure about your choice and if you would like to pay monthly or yearly (for SNACK and GOURMET plans only).
There is no commitment: you can switch plans or stop at any time.
There is no set-up fee and no hidden costs.
We have designed 3 plans to better match your needs and priorities.
If you have a small restaurant and you want to get reservations online 24/7 (but not only), go for QUICK BITES.
If you want a complete reservation solution for your restaurant, you should go for SNACK. If you miss any of the A LA CARTE features, just add it to your SNACK subscription.
If you have a fine dining restaurant and want to deliver a great customer experience, if you are convinced that efficiency and control matter, then go for GOURMET. You will enjoy all the A LA CARTE features. Be a VIP like your customers.
Remember that you can switch plans at any time.
You can assign to free tables any guest who didn’t book a table and come to your restaurant. That table will be set as occupied and will not be available to online reservations until it will be free again.
In one click you can add your walk-ins customer with wikoti | reservations and get a complete and accurate view of your past, present and future restaurant occupancy.
We have grouped into A LA CARTE a set of amazing features that are not required by all the restaurants, so you don’t have to pay for something you are not using.
Among them:
– Notifications and reminders are sent also by SMS (they are sent by email by default)
– Pre-payment, in case of special events you may be willing to secure your bookings by asking customers to issue a pre-payment by card
– If you run several restaurants it could be nice to ‘merge’ all your customer databases into one and share it between restaurants
– Open the contact page when a client is calling by phone to your fix or mobile line, before taking the call and surprise him with an amazing customer experience
– Automatically send an SMS with the link to book online a table at your restaurant on missed calls and so on.
Check all A LA CARTE features here!
All the A LA CARTE features are included in the GOURMET plan.
Yes, you will manage all your reservations in one single place using your digital reservations notebook, including the reservations taken by phone.
It is easy and fast.
You can even open the contact page of who is calling before taking the call with the Fast Track reservation feature A La Carte. You will know everything about your customer like past reservations, preferences, status… and will be able to deliver a personalized and amazing experience.
Yes, our solution is used in more than 2,000 restaurants from 11 countries around the world.
Yes, the integration with social media platforms is out of the box by:
– Adding an auto-reply message on your Messenger Inbox and WhatsApp Business account
– Adding a ‘Reserve’ button on your Facebook, and Instagram pages
– Adding a ‘book a table online’ button or directly an iFrame on your website
– Getting your restaurant available for bookings directly from Google.
You own a link you can share with other partners like restaurant directories, and mobile applications, to let customers book online, create ad campaigns, and so on.
Yes. You can configure your own floor plan, with your tables, add and remove tables, join tables, and control the capacity available in the restaurant.
You can create several rooms as well like a terrace, a private room, the main salon, and so on.
Yes. You can use our solution to design your seating or floor plan and control the capacity, also for your terrace.
Yes.
You can add any notes you want, you can manage customer allergies and preferences. You can create and add personalized tags for each booking (birthday party, VIP table, etc.).
You can also define custom groups (or customer segments) to better tune how you engage with your customers (newsletters, special events…).
You can add one, two, three, or all the A LA CARTE features to your subscription. It’s up to you based on your actual needs.
Why to pay for something you will not use?
We have several integrations out of the box and we invite you to contact us if you would like to integrate your own POS.
While both a QR code menu and wikoti | menus serve the purpose of providing an online menu to the restaurant and to the customers, they differ significantly in their scope and capabilities:
QR Code Menu:
QR codes can be generated for free, providing a basic link to your website or a PDF displaying your menu.
wikoti | menus:
wikoti | menus is a comprehensive online solution that provides not only the QR code option but also a wide range of advanced features designed to enhance the dining experience for both customers and restaurant owners. Among them:
- Multilingual Menus: Attract a broader clientele by offering menus in multiple languages, making it convenient for foreigners and tourists.
- Easy Updates: Make menu changes once, such as modifying prices or adding/removing a menu item, and the updates are automatically reflected across all platforms, including your website, TripAdvisor, Google, and more.
- Appealing menu: Create visually appealing menus with detailed descriptions and high-quality images, enticing customers to order more.
- Pairing and Recommendations: Boost sales by providing pairing and recommendation suggestions, such as wine pairings for specific dishes or dessert recommendations to complement main courses.
- Compliance: Ensure compliance with local regulations, including ingredient lists and automated nutritional declarations, reducing the burden of manual compliance checks.
- More bookings: Customers discovering your menu on platforms like Google or TripAdvisor and more can book a table online with the Book a table button.
- Leverage actionable data: Know about the number of unique visitors, and clicks and optimize your menu for higher margin and revenue.
Learn more about wikoti | menus here!
Support
Yes, our customer support team is based in Romania and you will get the support you may need in Romanian or in English if you prefer.
We offer support in Romanian and English. We are here for you and we strive to answer you as quickly as possible.
You can contact us during our business hours using the chat button at the bottom right of this page, call us at 0356 630 630, or send us an email at contact@wikoti.com.
Restaurants that have chosen the “Hotline Extra” option can call us for telephone support outside of established business hours.
Yes, you will receive customer support by e-mail or live chat. If prefer support by phone on extended hours, you have to choose the extra ‘Hotline feature’.